Frequently Asked Questions
Booking and Services
How does cat sitting work with Biscuit Queen Cat Sitting?
We provide professional cat sitting services where an experienced and trained cat sitter visits your home to take care of your cats while you’re away. As opposed to boarding, this provides care within the comfort of your cats’ home so they can have a stress-free experience and can maintain their routine.
Here’s how it typically works:
Initial screening - Our team will send new clients a short questionnaire to share details about your cat care needs. This will help determine if our services are able to meet your needs.
Meet and Greet - after screening, we will schedule a meet and greet with you and your primary sitter so you can meet, discuss schedules, and go over the care instructions.
Booking - After the meet and greet, we’ll confirm the first booking dates with you and send you the proposed schedule, payment schedule, and invoice for deposit.
Visits - Your primary sitter will come to your home for cat sitting services. You will receive updates (photos, videos, and a recap) after every visit so you know your cat is happy and cared for
How do I book your services?
If you’re a new client the best way would be to fill out our contact form by clicking the “contact” button at the top of the page or emailing us so our team can send you our new client intake questionnaire.
For existing clients, please email us or call or text Angie.
How far in advance should I book?
We recommend booking at least 3 days in advance to ensure that your sitter is available. For holiday bookings, we recommend booking at least 3-4 weeks in advance.
We are able to take last-minute bookings depending on sitter availability
How do you receive payments?
We take Zelle, credit cards (additional fee applies), cash, or check.
Gratuity is appreciated but not required. Any tips can be paid directly to your sitters or can be added to the final payment. All tips go directly to your sitters.
What is your cancellation policy?
Cancellations made within 48 hours of the first booked visit will be refunded all except for the $30 deposit. If cancelled before 48 hours of the first booked visits, we will refund the entire amount.
For any cancellations made during the course of the reservation, we will consider refunds on a case-by-case basis.
Sitter Questions
Can I meet my sitter before booking?
Yes! All initial meet and greets with any of our sitters are complimentary.
Who will be my sitter?
We do our best to provide consistency by assigning a primary sitter to you and your cats. Your primary sitter will handle all or most of your visits and will be introduced to you during the initial meet and greet.
Your primary sitter will depend on your location:
West LA/Midcity - Angie
Central LA (Ktown, Echo Park, Silverlake, Filipinotown, Downtown) - Gaby
Pasadena - Genevieve
We may assign a secondary sitter to cover your primary sitter’s days off. This ensures our sitters get scheduled days off and helps maintain a high standard of care.
If a secondary sitter is needed for your reservation, we will always notify you in advance and are able to set up a complimentary meet and greet with the secondary sitter if desired. All sitters are trained, trusted, insured and background checked.
Are you insured?
Yes! All of our sitters are insured through Pet Sitters Associates. Insurance certificate available upon request.
Do you have testimonials or references?
Yes! We can provide client references upon request. You can view our reviews on our google business page.
Visits
What does a typical visit include? How long are the visits?
Please refer to the “services” page.
What should I prepare before my cat sitter arrives?
Although not mandatory, we recommend having the following items prepared for your sitter during your booking:
Cat carriers with vet information and emergency contact information
Updated written care instructions
Supplies stocked for the duration of the visits and easily accessible: food, treats, litter, toys, grooming tools, and cleaning supplies
This will ensure our sitters can find everything they need to care for your kitties immediately and can focus on providing expert cat care!
For your cats’ safety, we also recommend:
Securing all windows and doors and all areas your cats are not allowed to access
Removing any plants, strings, or small items that are toxic or may be eaten
Can you administer medications?
Our sitters have medication experience. Please refer to the “about” page for details.
What if my cat is shy and hides?
Our sitters are experienced with cats of every temperaments and we understand that some cats take longer than others to get comfortable with new people! We will always try to get eyes your shy cats at least once a day and monitor their food, water, and litter to make sure they’re healthy. Sitters are required to stay for the full visit amount, regardless if they see the cat or not.
Security and Emergencies
How do you handle keys?
Clients are required to have a lockbox onsite. Sitters have the option of labeling and keeping the keys with them for the duration of the reservations but are required to return them to the lockbox on the last day of the reservation.
What if my sitter gets locked out?
It’s the client’s responsibility to make sure the keys provided work. If the keys provided are incorrect or if the sitter can’t get into the home due to client error, the client is responsible to cover the cost of a locksmith and creating keys if necessary. If the lockout is due to a sitter mistake, Biscuit Queen Cat Sitting will cover the cost of a locksmith and re-keying if needed.
What happens if my cat has a medical emergency?
All clients are required to disclose their cats’ veterinarian information and have an emergency contact on file. In the case of an emergency, we will contact you immediately and discuss if the cat needs to be taken to their primary vet or the emergency room and logistics. Any veterinary costs must be covered by the client.
Special Situations
Do you provide care for other pets besides cats?
We only offer cat care at this time.
What if my cat is an outdoor or indoor/outdoor cat?
Due to liability risks and concerns for the safety of your pets, we will not allow any of your cats outside for the duration of any reservation.
Can my friend/family member/etc stay in the home while I’m gone?
For the safety of your home and your pets, we have a strict policy that no one else is permitted to live in the home for the duration of the bookings or be in the home while our sitters are onsite.
If you prefer to have a friend or family member check on the cats when our sitters are not scheduled to be in the home, we require that you provide us with their contact information and schedule so we can avoid any overlap and gaps in care.